We aim to connect with each visitor, exceeding expectations by offering a wide selection of stores and an emotionally engaging marketing strategy that creates an exciting and memorable experience. Our motto is ‘putting the customer at the heart of all we do’ – here’s how we do it:
· As a team we pledge to always be welcoming and approachable.
· We will carry out duties with sincerity, dedicating ourselves to the satisfaction of our customers.
· We will aim to be resolute when challenges arise, thinking of solutions in a proactive and progressive manner.
· We will be solution focused, knowledgeable and progressive in our approach.
· We will strive to continually improve our knowledge and understanding to exceed customer expectations.
· We will operate in a safe and professional manner, understand the importance of being engaging and customer-focused at all times.
Here at New Mersey, we also hold community forums every quarter in order to communicate with our local customers – there is always room for improvement and this allows for a two-way discussion between the centre and its customers.