Recently, New Mersey hosted the Prince’s Trust ‘Get into Retail’ training course. The course ran for three weeks and gave 14 young unemployed individuals the opportunity to receive intensive training in the retail sector, along with work experience within the industry. On completion, each person was given support to help them find a job, eleven of whom succeeded.
During this time, New Mersey conducted a series of Dementia Friend Information Sessions - aimed to educate our employees with the necessary skills, allowing them to assist all of our customers in the most efficient and caring way possible. This not only improved our level of customer services but also made our centre more accessible to all members of our community.
In addition, this year, New Mersey took part in an event hosted by Radio City. The programme was entitled ‘Down Memory Lane’ and intended to raise awareness of dementia. New Mersey’s customer service team spent the day at the Radio City tower, interacting with members of the public who are directly affected by dementia.
During that same year, New Mersey contributed to Liverpool’s endeavour to become one of the UK’s first autism-friendly cities. It was launched by Autism Together, who partnered with Autism Friendly Liverpool, uniting local businesses in becoming Autism Champions. This was achieved when local businesses educated their employees in the signs of autism, equipping them with the skills and knowledge of how to interact with autistic customers.