FAQs

What are the New Mersey opening hours? What time does New Mersey open? What time does New Mersey close? What are New Mersey opening times?

New Mersey is open seven days a week and the car park is open for 24 hours a day, 7 days a week. For individual store opening hours please check specific retailers.

New Mersey is open seven days a week and the car park is open for 24 hours a day, 7 days a week. For individual store opening hours please check specific retailers. In general, we are open 9am - 8pm Monday to Friday, 9am - 7pm on Saturday and 9am - 6pm on Sunday.

Does New Mersey hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at New Mersey?

Unfortunately, New Mersey does not offer this service or facility at this time.

Unfortunately, New Mersey does not offer this service or facility at this time.

When is the car park open and how many spaces do you have? Are there disabled/parent and child spaces?

The car park is open to accommodate shop opening times. There are nearly 1,850 FREE parking spaces, including bays for disabled drivers and parent & child.

The car park is open to accommodate shop opening times. There are nearly 1,850 FREE parking spaces, including bays for disabled drivers and parent & child.

Does New Mersey have click and collect?

Yes, many stores at New Mersey offer click and collect. You can view which stores offer click and collect by clicking this link

Yes, many stores at New Mersey offer click and collect. You can view which stores offer click and collect by clicking this link

Does New Mersey have a vistors code or code of conduct?

New Mersey does not operate with an official code of conduct.

New Mersey does not operate with an official code of conduct.

What are the nearest transport links?

New Mersey is easily accessed by car, bus and train. New Mersey is situated on the A561 Speke Road, and is just 7 miles from Liverpool city centre, and it is within easy reach of the M57, M56 and M62 motorways.

New Mersey is easily accessed by car, bus and train. New Mersey is situated on the A561 Speke Road, and is just 7 miles from Liverpool city centre, and it is within easy reach of the M57, M56 and M62 motorways. Sat Nav postcode for the shopping park is L24 8BQ.There is a car park on site.

There are regular bus services between Liverpool City Centre and New Mersey, and Liverpool South Parkway is the nearest train station to New Mersey.

What's on at New Mersey? What events are on at New Mersey? Is there any entertainment at New Mersey?

For upcoming events at New Mersey, stay updated via Facebook and our newsletter.

For upcoming events at New Mersey, stay updated via Facebook and our newsletter. You can sign up to our newsletter by clicking this link.  You can also keep up-to-date by liking us on Facebook.

 

Does New Mersey have any gift cards? Where can I get gift cards at New Mersey?

New Mersey does not offer a centre-wide gift card. However many individual retailers will offer a gift card, please check with stores individually.

New Mersey does not offer a centre-wide gift card. However many individual retailers will offer a gift card, please check with stores individually.

Are there places to eat and drink?

We have McDonald's, B&Q Cafe, M&S Revive, Pizza Hut and Costa Coffee. 

We have McDonald's, B&Q Cafe, M&S Revive, Pizza Hut and Costa Coffee. 

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you can see the New Mersey map online by clicking this link.

Yes, you can see the New Mersey map online by clicking this link.

Where are the toilets? Are there disabled facilities?

Toilets and disabled facilites are located in the following stores: B&Q, Next, Mothercare, Costa, McDonalds, Pizza Hut and Marks & Spencer.

Toilets and disabled facilites are located in the following stores: B&Q, Next, Mothercare, Costa, McDonalds, Pizza Hut and Marks & Spencer.

What shops / brands / stores are at New Mersey?

There a variety of stores at New Mersey including H&M, Next, Tessuti as well as restaurants such as wagamama, 

There a variety of stores at New Mersey including H&M, Next, Tessuti as well as restaurants such as wagamama, TGI Fridays, Nandos and Zizzi. New Mersey also has Cineworld

You can view a full list of stores by clicking this link

What baby facilities are there at New Mersey? Does New Mersey have any baby changing facilities? Is there a parent and baby Room?

 Baby changing facilities are located in the following stores: B&Q, Mothercare, McDonalds, Pizza Hut and Marks & Spencer.

 Baby changing facilities are located in the following stores: B&Q, Mothercare, McDonalds, Pizza Hut and Marks & Spencer.

Are there any charges for the car park?

No, parking at New Mersey is completely free!

No, parking at New Mersey is completely free!

Parking (or waiting) on double yellow lines is strictly prohibited, as is obstructive and hazardous parking. Blue badges are to be clearly displayed when parking in designated disabled bays, and similarly, abuse of ‘mother and child’ parking could result in a fixed penalty notice. 

What women's / men's /fashion shops are at New Mersey?

New Mersey has a variety of fashion stores including H&M, Next, New Look, JD Sports, Outfit, River Island, and Tessuti. 

New Mersey has a variety of fashion stores including H&M, Next, New Look, JD Sports, Outfit, River Island, and Tessuti. 

Are there places to warm a baby bottle at New Mersey? Is there anywhere to warm a babys bottle? Does New Mersey have bottle warming facilities?

New Mersey does not offer this facility at a centre level, however some stores such as McDonalds, Costa & Starbucks may be able to oblige this service. Baby changing facilities can also be located in the following stores: B&Q, Mothercare,

New Mersey does not offer this facility at a centre level, however some stores such as McDonalds, Costa & Starbucks may be able to oblige this service. Baby changing facilities can also be located in the following stores: B&Q, Mothercare, McDonalds, Pizza Hut and Marks & Spencer.

What should I do if I think I've lost something on site?

If you have lost something while visiting New Mersey then please contact one of our Security team on 0151 427 8972 or the stores you visited.

Please note that proof of ownership may be requested.

If you have lost something while visiting New Mersey then please contact one of our Security team on 0151 427 8972 or the stores you visited.

Please note that proof of ownership may be requested.

Are there disabled changing facilities at New Mersey?

Disabled facilites are located in the following stores: B&Q, Next, Mothercare, Costa, McDonalds, Pizza Hut and Marks & Spencer.

 

Disabled facilites are located in the following stores: B&Q, Next, Mothercare, Costa, McDonalds, Pizza Hut and Marks & Spencer.

 

Where can I find out about job vacancies at the centre? Are there any jobs/vacancies in New Mersey? Where can I find careers information for New Mersey?

Job vacancies in the shops within the centre are displayed in the Jobs section of the website. You can also contact the shops directly.

Job vacancies in the shops within the centre are displayed in the Jobs section of the website. You can also contact the shops directly.

Does New Mersey have Wifi? Is Wifi free at New Mersey?

Yes, New Mersey has free wifi. Please note that some individual stores and restaurants may also offer free wifi.

Yes, New Mersey has free wifi. Please note that some individual stores and restaurants may also offer free wifi.

Are there any cash machines available? Does New Mersey have any banks? Are there cash machines in New Mersey? Where are the cash machines in New Mersey?

Cash machines are located next to O2. There is also a cash machine within Marks & Spencer.

Cash machines are located next to O2. There is also a cash machine within Marks & Spencer.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities

There is no designated area 

There is no designated area 

Can I hire a pushchair or buggy at New Mersey?

No

No

What family / childrens facilities are there at New Mersey? Are there childrens play areas?

No.

No.

Are there child friendly / safe areas in New Mersey? Is there a creche at New Mersey?

No.

No.

What entertainment is there at New Mersey? Is there a cinema at New Mersey? What are the cinema times?

There is a Cineworld at New Mersey. For information, please see https://www.cineworld.co.uk/cinemas/speke/

There is a Cineworld at New Mersey. For information, please see https://www.cineworld.co.uk/cinemas/speke/

Where are the toilets in New Mersey?

All toilet facilities are through our retail partners. Customers can find toilets in McDonalds, Costa, Starbucks, B&Q.

All toilet facilities are through our retail partners. Customers can find toilets in McDonalds, Costa, Starbucks, B&Q.

Are there disabled toilets in New Mersey? Where are the disabled toilets in New Mersey?

All disabled toilet facilities are through retail partners. Customers can find these in McDonalds Costa Starbucks B&Q.

All disabled toilet facilities are through retail partners. Customers can find these in McDonalds Costa Starbucks B&Q.

Are there any post boxes in New Mersey?

No

No

Are there any photo booths available at New Mersey?

There is a photo booth within boots.

There is a photo booth within boots.

Is there a business lounge at New Mersey? Can I hire a meeting room at New Mersey?

There is no business lounge in New Mersey 

There is no business lounge in New Mersey 

Are there any phone or ipad charging facilities?

No.

No.

Are there any police or security at New Mersey?

Yes, New Mersey has a full time security team.

Yes, New Mersey has a full time security team.

Does New Mersey have any first aid facilities? Where are the first aid facilities at New Mersey?

First aid is available through all of our retail partners.

First aid is available through all of our retail partners.

Does New Mersey have any first aid facilities? Where are the first aid facilities at New Mersey?

First aid is available through all of our retail partners.

First aid is available through all of our retail partners.

Is there a quiet room in New Mersey? Where are the quiet room facilities?

There is no quiet room in New Mersey 

There is no quiet room in New Mersey 

Where can I find the managements office at New Mersey? Is there a lost property office? Is there a help desk or customer service point?

There is no lost property point, but lost property services are available through roaming customer service personnel. 

There is no lost property point, but lost property services are available through roaming customer service personnel. 

Are there any lockers available at New Mersey?

No.

No.

Can I get a train to New Mersey?

For further details, please check  merseytravel.co.uk. 

For further details, please check  merseytravel.co.uk. 

Can I get to New Mersey by Public Transport? What bus routes go to New Mersey? How do I get to New Mersey?

For further details please check merseytravel.co.uk. 

For further details please check merseytravel.co.uk. 

Is there a bike route to get to New Mersey?

There are various sites around the park to lock up your bike. Sections of designated cycle track run alongside speke bouelvard.

There are various sites around the park to lock up your bike. Sections of designated cycle track run alongside speke bouelvard.

How to I get to New Mersey by car? Get me directions for New Mersey by car

Directions can be found on the getting here section of our website 

Directions can be found on the getting here section of our website 

Does New Mersey have disabled parking? Where are the disabled parking spaces at New Mersey?

Yes. Disabled parking is available at various locations around the park

Yes. Disabled parking is available at various locations around the park

What time does the car parks open? What time does the car parks close?

The car park is open 24 hours.

The car park is open 24 hours.

Does New Mersey have secure bike / bicycle parking? Where is the bicycle parking in New Mersey? Does New Mersey have secure motorbike / motorcycle parking? Where is the motorbike parking in New Mersey?

Yes. New Mersey has bike parking in various locations around park. Bikes can be secured against the Sheffield rails onsite. 

Yes. New Mersey has bike parking in various locations around park. Bikes can be secured against the Sheffield rails onsite. 

Does New Mersey have any electric car charging point?

No.

No.

What restaurants are available at New Mersey? What food & drink facilities are there? What type of restaurants are there in New Mersey? What time do the restaurants close?

Please consult the 'eat' section of our website

Please consult the 'eat' section of our website

Does New Mersey have family / children parking bays? Where are the family / children parking spaces at New Mersey?

Yes. Family parking can be found at various locations around park

Yes. Family parking can be found at various locations around park

Is car parking free at New Mersey? How much is car parking at New Mersey?

Parking is free at New Mersey 

Parking is free at New Mersey 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at New Mersey?

No.

No.

Is there a car wash at New Mersey?

No

No

Do New Mersey provide staff car parking facilities?

Yes. These can be found in various locations of the car park

Yes. These can be found in various locations of the car park

General Opening Times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
19:00
Sunday
10:00
-
17:00
-

Additional opening times

New Mersey Speke Store opening times may vary. Food and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

New Mersey
Speke Road
Liverpool
L24 8QB
0151 427 8972
  • Car

    New Mersey is situated on the A561 Speke Road, just 7 miles south of Liverpool city centre between Garston and Speke.  It is within easy reach of the M57, M56 and M62 motorways and close to John Lennon International Airport. 

    There are many eco-friend alternatives to driving. Please visit our Green Travel initiative page for more information.

    If you'd like to contact an individual retailer, please see our Shops and Food and Drinks pages contact information.

     

  • Train

    Liverpool South Parkway Interchange is the nearest train station to New Mersey. Full timetables are available at Mersey Rail or National Rail

  • Bus

    There are regular bus services between New Mersey and both Runcorn and Liverpool City Centre, with the Arriva 82, 82A and 82D offering a half-hourly service stopping on the main road immediately outside the centre.  

    For full information on bus routes and timetables click here.

Facilities

Cash machines are located next to O2. 

We have nearly 1,850 free parking spaces, including bays for disabled customers and parent & child.

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Toilet facilities are located in the following stores: B&Q, McDonalds, and Pizza Hut. Baby changing facilities are located in the following stores: B&Q, McDonalds, and Pizza Hut.

Services

We operate a safe child scheme through which, in conjunction with our stores, we aim to reunite any lost child with their parents or guardian. Please contact any store or security guard for assistance.

A number of stores within the park offer a Click & Collect service - click here for more information.

If you have lost something while visiting New Mersey then please contact one of our Security team on 0151 427 8972 or the stores you visited. Please note that proof of ownership may be requested.

Download centre map